User Researcher - Government Digital Service - SEO

Location: Bristol or Manchester

Help shape digital services used by millions

Every week, millions of people rely on GOV.UK to access essential government services and information, from benefits and tax to travel and life events. Now, we’re growing our User Research team to help make these services clearer, simpler and more human.

We’re recruiting User Researchers:

Why this role matters

In this role, you’ll:

• Improve critical public services through evidence-based insights
• Influence real decisions that affect millions of users
• Help shape the future of AI‑powered government services
• Be part of a supportive, established cross-government research community

What you’ll be doing

As a User Researcher, you’ll:

• Plan and run end‑to‑end user research, from design to insight
• Use a range of qualitative and quantitative methods
• Work closely with product managers, designers and developers
• Ensure research insights directly inform product and service decisions
• Advocate for users while balancing policy, technology and delivery needs
• Clearly communicate findings through strong storytelling
• Continuously improve how research is delivered, shared and reused

Who we’re looking for

You don’t need government experience. We’re looking for people who:

• Have experience using established user research methods
• Can turn research findings into clear, actionable insights
• Enjoy working in multidisciplinary teams
• Design inclusive research that reflects diverse user needs
• Understand accessibility, user‑centred design and ethical research
• Are reflective, curious and keen to continually improve their practice

Ready to apply?

Find out more about the role and apply via Civil Service Jobs