Posted 05 June, 2026
Senior Service Delivery Manager
United Kingdom
Full Time
Senior Service Delivery Manager
Position Description
At CGI, we deliver critical services that help our clients achieve lasting business success. As a Senior Service Delivery Manager, you'll lead the delivery and continual improvement of complex service contracts, working closely with clients and internal teams to drive operational excellence, service innovation, and measurable outcomes.
This is an opportunity to take ownership of key client relationships, influence service strategy, and contribute to business growth while being supported by a collaborative and inclusive team that values your expertise and development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching) that makes you a CGI Partner, not just an employee.
This is a hybrid role.
Your future duties and responsibilities
In this role, you will lead the delivery of multiple service contracts, ensuring services meet agreed performance targets, deliver value to clients, and continuously improve over time. You'll work with senior stakeholders to manage service performance, financials, governance, and change while helping identify opportunities for service growth and innovation.
• Lead service delivery across complex client environments
• Manage SLA performance, service reporting, and governance
• Drive continual service improvement initiatives
• Build trusted relationships with senior client stakeholders
• Manage budgets, forecasting, and commercial performance
• Support service transitions, changes, and operational improvements
• Identify opportunities for contract growth and renewal
• Coach and develop team members to achieve their potential
• Manage risks, issues, and service-related dependencies
Required qualifications to be successful in this role
You'll bring strong Service Delivery Management experience, excellent stakeholder engagement skills, and a passion for delivering outstanding client outcomes. You will be comfortable operating in complex environments, balancing operational, commercial, and customer priorities.
• Experience managing complex IT or managed service contracts
• Strong client-facing and senior stakeholder management skills
• Proven experience driving service improvement programmes
• Financial and commercial management experience
• Strong understanding of service governance and risk management
• Experience with deployment and release coordination
• Experience with DSWeb, BERT, DS3/HCR reporting
• Excellent communication, leadership, and collaboration skills
• ITIL V4 Foundation (ITIL V4 Service Management desirable)
#LI-NP1
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Position Description
At CGI, we deliver critical services that help our clients achieve lasting business success. As a Senior Service Delivery Manager, you'll lead the delivery and continual improvement of complex service contracts, working closely with clients and internal teams to drive operational excellence, service innovation, and measurable outcomes.
This is an opportunity to take ownership of key client relationships, influence service strategy, and contribute to business growth while being supported by a collaborative and inclusive team that values your expertise and development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching) that makes you a CGI Partner, not just an employee.
This is a hybrid role.
Your future duties and responsibilities
In this role, you will lead the delivery of multiple service contracts, ensuring services meet agreed performance targets, deliver value to clients, and continuously improve over time. You'll work with senior stakeholders to manage service performance, financials, governance, and change while helping identify opportunities for service growth and innovation.
• Lead service delivery across complex client environments
• Manage SLA performance, service reporting, and governance
• Drive continual service improvement initiatives
• Build trusted relationships with senior client stakeholders
• Manage budgets, forecasting, and commercial performance
• Support service transitions, changes, and operational improvements
• Identify opportunities for contract growth and renewal
• Coach and develop team members to achieve their potential
• Manage risks, issues, and service-related dependencies
Required qualifications to be successful in this role
You'll bring strong Service Delivery Management experience, excellent stakeholder engagement skills, and a passion for delivering outstanding client outcomes. You will be comfortable operating in complex environments, balancing operational, commercial, and customer priorities.
• Experience managing complex IT or managed service contracts
• Strong client-facing and senior stakeholder management skills
• Proven experience driving service improvement programmes
• Financial and commercial management experience
• Strong understanding of service governance and risk management
• Experience with deployment and release coordination
• Experience with DSWeb, BERT, DS3/HCR reporting
• Excellent communication, leadership, and collaboration skills
• ITIL V4 Foundation (ITIL V4 Service Management desirable)
#LI-NP1
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
