Infrastructure Engineer - The National Archives - HEO

Location

London, London (region), TW9 4DU

About the job

Job summary

Build and run the infrastructure behind the UK’s digital record

We’re growing our Infrastructure team and looking for two engineers to join us as we expand.

At The National Archives, infrastructure underpins how the UK’s digital record is preserved and accessed. This is a hands-on role supporting the platforms behind digital archiving and public services — with a clear focus on reliability, security and service recovery.

You’ll be joining a well-established team, including Senior Engineers with deep experience, who actively support and share knowledge as the team grows.

Job description

• Build, support and improve infrastructure across cloud and on-prem environments
• Work across Azure, AWS, Microsoft 365 and core network and platform services
• Act as a 2nd/3rd line escalation point for incidents and problems
• Improve service reliability, performance and recovery
• Contribute to change, delivery and continuous improvement
• Infrastructure that supports long-term access and trust, not just short-term uptime
• A strong focus on service resilience and recovery
• A team environment where knowledge sharing and learning is expected
• Space to develop your capability over time as the team grows

Person specification

• An engineer ready to step into a broader, more complex environment
• Someone who wants to learn from experienced engineers and build depth over time
• Someone moving from reactive support into more ownership and improvement work
• Someone motivated by working on services that matter beyond the organisation

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department.

A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.

During the 1-year probation period, onsite presence is encouraged and advantageous (a minimum of 4 days in the office is required during the probation period).

You will work a shared Saturday rota. This will equate to approximately one Saturday duty every month and this will be paid over-time.

SC clearance/willingness to obtain SC clearance will be required for this role. This requires candidates to have been resident in the UK for at least the past three years. Please do not apply if you have been resident in the UK for less than three years as your application will be rejected.

We are unable to offer sponsorship for this role.

Application process

As part of your application, you will be asked to provide a summary of your relevant work history (what you have done and how you have developed your skills) and respond to a scenario-based question (how you think and approach problems)

Your work history can include:

• Formal roles in IT or infrastructure
• Self-taught experience, home labs or personal projects
• Training courses, certifications or evening study
• Transferable experience from other roles where you have developed relevant technical or problem-solving skills

We are interested in how you have built your capability, not just job titles.

Important: Please be as clear as possible about what you have actually worked on or learned.

Both elements of your application will be assessed against the essential criteria below:

Essential criteria:

• Demonstrate a background and hands-on experience in building, configuring, administering, supporting and developing infrastructure solutions and services in a complex enterprise environment, including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), virtual and cloud computing and open-source packages and solutions.
• Proven track-record of developing infrastructure services and delivering projects to time and budget using structured project management techniques and methodologies to deliver high-quality, innovative, value for money services and systems
• Familiarity and competence with Microsoft technologies (On-premises and cloud) including Windows OS (client and server), Active Directory, Group Policy, Configuration Manager, Entra ID and Intune
• A good working knowledge of information security processes and government security policy and practice and of implementing security controls such as IPS, firewall, proxy and management and monitoring services to mitigate security threats
• Critical thinking and problem-solving skills and the ability to troubleshoot and solve problems logically and independently using techniques to identify root cause
• Demonstrate awareness of the scripting tools and software that are available to support the deployment and management of IT infrastructure components
• Excellent verbal and written communication skills: proven ability to communicate technical issues clearly and concisely to both technical and non-expert audiences and providing technical assurance to projects and developments; able to produce clear and accurate documentation

Interviews will be held on-site on Thursday 30th and Friday 31st July.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section.