Posted 10 July, 2026
Senior Service Delivery Manager
North East, United Kingdom
Full Time
Senior Service Delivery Manager
Position Description
At CGI, we deliver technology services that help our clients achieve lasting business success. As a Senior Service Delivery Manager, you'll lead the delivery of complex managed services, build trusted client partnerships, and drive continual service improvement. You'll have the opportunity to influence service strategy, lead high-performing teams, and make a real impact across a growing portfolio-all within a collaborative environment that supports your development and values fresh ideas.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of this programme, you will need to hold UK Security Clearance or be eligible to undergo the clearance process. This is a hybrid position.
Your future duties and responsibilities
You'll oversee the successful delivery of multiple IT service contracts, ensuring excellent client outcomes, strong operational performance, and continual improvement. Working closely with clients and internal teams, you'll help shape service strategy, strengthen relationships, and identify opportunities to add value.
• Lead complex IT service delivery.
• Build trusted client relationships.
• Drive service improvement initiatives.
• Manage SLAs, governance, and reporting.
• Oversee budgets and commercial performance.
• Support service transitions and change.
• Identify opportunities for contract growth.
• Coach and develop team members.
• Manage service risks and dependencies.
Required qualifications to be successful in this role
You'll bring proven experience leading IT service delivery within complex environments, alongside excellent communication, commercial awareness, and stakeholder management skills.
• Experience managing complex IT or managed services.
• Strong client and senior stakeholder management skills.
• Experience delivering service improvement programmes.
• Financial and commercial management experience.
• Knowledge of ITIL service management and governance.
• Experience supporting cloud, applications, and technology services.
• ITIL V4 Foundation (Service Management certification is desirable).
• Excellent leadership, collaboration, and communication skills.
#LI-NP1
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team-one of the largest IT and business consulting services firms in the world.
Position Description
At CGI, we deliver technology services that help our clients achieve lasting business success. As a Senior Service Delivery Manager, you'll lead the delivery of complex managed services, build trusted client partnerships, and drive continual service improvement. You'll have the opportunity to influence service strategy, lead high-performing teams, and make a real impact across a growing portfolio-all within a collaborative environment that supports your development and values fresh ideas.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of this programme, you will need to hold UK Security Clearance or be eligible to undergo the clearance process. This is a hybrid position.
Your future duties and responsibilities
You'll oversee the successful delivery of multiple IT service contracts, ensuring excellent client outcomes, strong operational performance, and continual improvement. Working closely with clients and internal teams, you'll help shape service strategy, strengthen relationships, and identify opportunities to add value.
• Lead complex IT service delivery.
• Build trusted client relationships.
• Drive service improvement initiatives.
• Manage SLAs, governance, and reporting.
• Oversee budgets and commercial performance.
• Support service transitions and change.
• Identify opportunities for contract growth.
• Coach and develop team members.
• Manage service risks and dependencies.
Required qualifications to be successful in this role
You'll bring proven experience leading IT service delivery within complex environments, alongside excellent communication, commercial awareness, and stakeholder management skills.
• Experience managing complex IT or managed services.
• Strong client and senior stakeholder management skills.
• Experience delivering service improvement programmes.
• Financial and commercial management experience.
• Knowledge of ITIL service management and governance.
• Experience supporting cloud, applications, and technology services.
• ITIL V4 Foundation (Service Management certification is desirable).
• Excellent leadership, collaboration, and communication skills.
#LI-NP1
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team-one of the largest IT and business consulting services firms in the world.
